Arrange a Diagnosis by using our "Book an Engineer" online form. A callout and diagnosis charge applies depending on where you live. For a comprehensive list of areas covered and the prices for these areas, click here.
Step 2 - We Visit
We will then contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout (this adds £50+VAT).
Step 3 - We Repair
The repair itself will be charged extra to the diagnosis. If it is possible to repair your machine during the diagnosis visit, we will do so and these type of repairs will typically add £50+VAT.If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day. If a return visit is needed, you do not pay for another callout!